Frequently Asked Questions
Everything you need to know about your favorite US snacks and treats.
Are your products imported directly from the USA?
Yes, all our sweets, snacks, and sodas are 100% authentic and imported directly from American manufacturers and distributors to ensure you get the real taste of the USA.
How do you handle shipping for fragile items like chips and chocolate?
We take extra care in packaging. Fragile snacks are packed with protective air cushions, and during summer months, we recommend adding our thermal packaging option to prevent chocolate from melting.
What is the typical shelf life of the products?
Most of our products have a shelf life of 3 to 12 months. Please note that American date formats are often MM/DD/YYYY, which differs from the European format.
Do you offer international shipping?
Currently, we ship to all states within the US and select international destinations. Shipping costs and delivery times vary based on your location and the weight of your candy haul.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or is missing items, please contact our support team within 48 hours for a replacement or refund.
Do you stock sugar-free or gluten-free American snacks?
Yes, we have dedicated sections for dietary requirements. You can use our website filters to browse our range of sugar-free, gluten-free, and vegan-friendly American treats.